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Technical Writer, DrupalLocation: San Mateo, CA Position type: full-time permanent Job description: Market leader and innovator in online video services, leading provider of optimization solutions for live and on-demand video streaming services is looking to hire a full-time technical writer for product documentation. Primary responsibility will be to develop and curate end-user documentation, integration guides, and best practice guides on the developer and support websites. The scope of this responsibility includes: - Create conceptual, reference, and task-oriented content for system integrators
- Document UIs that enable customers to extract maximal value from our service.
- Document analytics tools, including how to gain insights from data
- Personally test capabilities that you document, to ensure accuracy and completeness
- Analyze and demonstrate that you understand the technical, business, and learning needs of your audience
- Contribute to doc and product usability testing with customers
- Participate actively in product and doc planning discussions
- Contribute to continuous improvement of doc standards, tools, and processes
Qualifications: - 3+ years experience writing and usability-testing docs for system integrators or business application vendors
- Experience documenting customizable SaaS and on-site applications
- Experience authoring in Drupal or similar CMS
- Comfortable authoring in HTML using plain-text editors, when needed
- Able to work independently.
- Proactively and independently learns new concepts and technologies to improve the quality of your own docs
- Able to work with engineers to develop documentation of new products and services
- Ability to work with internal subject matter experts and external customers to document new products and best practices.
Pluses: - Experience creating video tutorials or interactive online learning experiences
- Experience writing docs that will be translated into other languages (L10n)
- B.S. or higher in EE, CS, or equivalent
To apply: - Please send your resume in WORD format to lilia@eltisolutions.com
- Place the text "Technical Writer, Drupal" in the subject line.
- Please provide the date you are available to start work
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