Technical Writer, Drupal

Location: San Mateo, CA

Position type: full-time permanent

Job description:

Market leader and innovator in online video services, leading provider of optimization solutions for live and on-demand video streaming services is looking to hire a full-time technical writer for product documentation. Primary responsibility will be to develop and curate end-user documentation, integration guides, and best practice guides on the developer and support websites. The scope of this responsibility includes:
  • Create conceptual, reference, and task-oriented content for system integrators
  • Document UIs that enable customers to extract maximal value from our service.
  • Document analytics tools, including how to gain insights from data
  • Personally test capabilities that you document, to ensure accuracy and completeness
  • Analyze and demonstrate that you understand the technical, business, and learning needs of your audience
  • Contribute to doc and product usability testing with customers
  • Participate actively in product and doc planning discussions
  • Contribute to continuous improvement of doc standards, tools, and processes

Qualifications:

  • 3+ years experience writing and usability-testing docs for system integrators or business application vendors
  • Experience documenting customizable SaaS and on-site applications
  • Experience authoring in Drupal or similar CMS
  • Comfortable authoring in HTML using plain-text editors, when needed
  • Able to work independently.
  • Proactively and independently learns new concepts and technologies to improve the quality of your own docs
  • Able to work with engineers to develop documentation of new products and services
  • Ability to work with internal subject matter experts and external customers to document new products and best practices.

Pluses:

  • Experience creating video tutorials or interactive online learning experiences
  • Experience writing docs that will be translated into other languages (L10n)
  • B.S. or higher in EE, CS, or equivalent

To apply:

  • Please send your resume in WORD format to lilia@eltisolutions.com
  • Place the text "Technical Writer, Drupal" in the subject line.
  • Please provide the date you are available to start work

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